Policies

Q - Do you require a deposit when booking?

A - Yes. We do require 50% down as a non-refundable deposit.

Q - When is the final payment due?

A - The final payment is due 48 hours prior to your event.

Q - What time will you arrive to set up?

A - We will always arrive 20-30 minutes prior to the start time of your event to set up the petting zoo.

Q - Do we have to reserve parking for you?

A - Yes. We require four car lengths of parking within 50 feet from where we will set up.

Q - How far out should we book?

A - The sooner the better! Spring and fall we book out on the weekends 2-3 months prior.

Q - What is your rain policy?

A - If it is scheduled to rain during the time of your event, you will be able to use your deposit towards a new booking. Please contact us at least 48 hours prior to the start time of your event to reschedule due to the rain.

Q - Cancellation Policy?

A - If canceled 7 days prior to your event, you CAN use your non-refundable deposit towards a new booking. If you cancel within 7 days of your event due to a non-emergency, you will not be able to use your deposit towards a new event as it is a non-refundable deposit.

Q - Yard requirements for the petting zoo?

A - Our petting zoo requires a 12x12 SHADED area. If shade is not provided there will be a $100 canopy charge.

Q - Yard requirements for the unicorn(s)?

A - We require a 40x40 area for our pony and unicorns. The area must be free of any flying objects, loud music, speakers, etc.

Q - Does my child have to wear a helmet
while they visit the minis or unicorn

A - NO :)

Q - Will the petting zoo animals go to
the bathroom on my grass or dirt?

A - Yes, it's great fertilizer but our animal attendants will happily clean up after them to tye best of their ability

Q - Will you clean up pony manure?

A - Yes we will!

Q - We don't have any grass, can you provide
a petting zoo rental on cement?

A - Yes we can, at an additional cost. We will provide fake grass or a tarp to put underneath the petting zoo.